John Washburn

John Washburn has over 22 years of experience in the IT industry. John began their career in 1998 as a Help Desk Technical Support at Sempra Energy. In 2001, they moved on to Computer Nerdz as a PC/Network Field Technician where they provided on-site consultation, software/hardware installation, diagnosis, and repair of home desktop systems. John also implemented and troubleshot WiFi connectivity issues. In 2003, they joined Dell as an ARC division and World Wide Investigations Technician, responsible for Level 1 Analysis of Dell products to guarantee all systems met US, international, and UL safety standards. John would also write detailed reports documenting the results from their investigations. In 2004, John began working at Time Warner Cable as a Technical Support Representative, providing phone support for customers with regards to all of TWC products and services. In 2006, they joined CMIT Solutions of Houston-Katy/Willowbrook as a Technical Services where they serviced support ticket requests, implemented, maintained, and troubleshot firewalls (SonicWALL), Ethernet, and WiFi connectivity. Currently, John is a Network Operations Center Engineer at Fulcrum Technology Solutions, LLC.

John Washburn's education history includes a MCSE certification from Southern Methodist University in 2001, where they completed MCSE training in Information Technology. Prior to that, they attended Lone Star College from 1996 to 1998, studying Information Technology. John also holds several certifications, including a Microsoft Certified IT Professional - MCITP (obtained in July 2011), a Microsoft Certified Technology Specialist - MCTS (Windows 7) (obtained in July 2011), a Microsoft Certified Desktop Support Technician - MCDST (obtained in June 2011), a Microsoft Certified Technology Specialist - MCTS (SBS 2008) (obtained in April 2010), a Microsoft Certified Systems Engineer - MCSE (Windows 2000) (obtained in June 2003), a Network+ (obtained in 2001 from CompTIA), an A+ (obtained in 1998 from CompTIA), a Dell Online Self Dispatch PowerEdge (obtained in May 2013), a Dell Online Self Dispatch Notebook (obtained in March 2013), and a Dell Online Self Dispatch Desktop (obtained in February 2013).