Full Potential Solutions
Marjory Jeanne Marcelino-Aguila, CLSSYB, has over a decade of experience in customer experience and quality management across multiple organizations. Currently serving as a Quality Supervisor at Full Potential Solutions since May 2018, Marjory has also held positions as Operations Team Manager and Quality Analyst within the same company. Prior to this, Marjory worked at [24]7.ai from March 2011 to March 2018, where roles included Customer Experience Analyst and Customer Experience Lead. Early career experience includes a Technical Support Specialist position at Advanced Contact Solutions, Inc. from April 2008 to February 2011. Marjory holds a Bachelor of Science in Nursing degree from the Lyceum of the Philippines University, earned between 2004 and 2008.
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Full Potential Solutions
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.