Matt R.

Matt R. is a seasoned professional with extensive experience in IT service delivery and operations management across various sectors, including Fintech, defense, and non-profit organizations. Currently serving as Senior Manager of Enterprise Service Delivery at Fullsteam, Matt R. optimizes service delivery and aligns Enterprise Service Management processes with strategic goals. Previous roles include Support and Service Delivery Manager at Belcan, where successful ISO20000 audit outcomes were achieved, and IT Operations Manager at CNSI, where a $5 million MSP contract was managed. With a solid background in overseeing IT operations, including service desk functions and cloud infrastructure, Matt R. holds an MBA from The Johns Hopkins University - Carey Business School and a Bachelor of Science in Applied Technology from the University of Maryland Global Campus.