Ellen Silva

Ellen Silva has a diverse work experience in the tech industry. Ellen started their career at Funcional Health Tech | Fidelize in 2010, where they served in various roles including Estagio de suporte técnico, Técnico de suporte junior, Técnico de suporte pleno, and Analyst de client service Junior and Senior. Ellen then moved on to become a Coordenadora de contas Retail and later a Coordenadora de Conta Non-Retail, where they were responsible for implementing sales strategies and adapting systems. Ellen is currently the Gerente de Relacionamento Pharma - Customer success at Funcional Health Tech, managing a team and ensuring customer satisfaction, retention, and upselling opportunities. Ellen is also involved in market analysis and creating reports and presentations for management.

Ellen Silva completed their Bachelor's degree in Administration from Centro Universitário IBMR from 2019 to 2021. Prior to that, they pursued a Bachelor's degree in Administration from Universidade Castelo Branco, graduating from 2017 to 2019. Alongside their formal education, Ellen obtained several certifications, including "Comunicação & Oratória" from Escola Conquer in August 2021, "Customer Success: como conquistar e manter clientes" from Sebrae in October 2020, and "Gerente de Acesso ao Mercado" from Instituto Propagar in March 2020. Additionally, Ellen completed a course in Design Thinking from LAJE, but the specific details about the month and year of completion are not provided.