Maria B.

Maria B. has a robust background in operations and customer success, currently serving as Operations Manager at Functional Finance since June 2023. In this role, Maria leads and trains a team of 5-8 BPO team members, focusing on quality assurance and collaboration with engineering and product teams to resolve system bugs, while also addressing client inquiries. Prior experience includes a managerial position at Guideline from May 2018 to June 2023, where Maria oversaw a team of Customer Success Associates, supported bilingual clients, and initiated programs to enhance customer feedback. Additionally, Maria worked at Oportun as a Bilingual Legal Collections Specialist from August 2016 to May 2018. Holding a Bachelor's Degree in English and French from Loyola Marymount University, along with educational experiences at IAU Institute for American Universities and Bryant University, Maria combines language proficiency and operational expertise to drive customer satisfaction and team performance.