Alice Brock

Alice Brock is a seasoned Technical Support Agent currently at FundCount, where responsibilities include assisting with upgrades, researching client issues, and managing support tickets using FreshDesk. Previous experience includes a role as a Technical Support specialist at Jack Henry & Associates, where SQL query writing and troubleshooting were pivotal tasks, alongside creating test cases for software bugs. Alice has also served in various technical support roles at Crosson Agency, including IT Specialist and Freight Broker, where significant contributions included developing databases and a SharePoint wiki for employee training. Earlier career highlights include achievements as a Network Technician at International Broadband Electric Communications, recognized for exemplary customer service and technical troubleshooting skills. Alice holds an Associate Degree in Computer Science Technology from Gadsden State Community College.