Gerardo Chavez

Gerardo Chavez has a diverse work experience spanning various industries. Gerardo began their career in 2012 as a Shift Supervisor at Coco's Bakery Restaurants, where they managed employees and ensured food quality standards were met.

In 2015, Gerardo joined Taco Bell as a Service Desk Level 2 Analyst, providing support through phone calls, email, and remote support. Gerardo also played a role in disaster recoveries and provided coaching to Level 1 analysts.

From 2016 to 2017, Gerardo worked at Atos as a Process Analyst and later as a Coaching Supervisor for the Taco Bell account. In these roles, they analyzed business processes, created process documentation, and provided technical support.

Gerardo then joined Lakeshore Learning Materials in 2019 as a Level 2 POS Support Analyst. Gerardo performed testing-related tasks, identified areas of improvement for POS and online systems, and contributed to enhancing QA procedures.

In 2017, Gerardo returned to Taco Bell, this time as an IT Service Desk Training Specialist. Their responsibilities included developing and implementing training programs, maintaining the knowledge base, and facilitating new hire onboarding.

Most recently, Gerardo joined Funko in 2022 as a Retail Store Systems Engineer, providing remote and on-site IT support for all Funko Retail Stores.

Throughout their career, Gerardo has demonstrated a strong technical aptitude, a focus on process improvement, and the ability to effectively train and support teams.

Gerardo Chavez attended ITT Technical Institute from 2014 to 2016, where they obtained an Associate's degree in Network and System Administration/Administrator.