Kaviraj Sharma

Kaviraj Sharma is a seasoned professional in customer experience management with extensive expertise gained from various roles at Furlenco since May 2016. Currently serving as Manager of Customer Success, Escalations, and Social Media, Kaviraj is responsible for fostering a thriving community of customer experience professionals and overseeing the Social Media Communication and Escalation Team. Prior experience includes roles as Assistant Manager of Customer Services and Associate Customer Experience, where focus was placed on service excellence and performance enhancement. Kaviraj began the career at Zovi.com as Executive Customer Experience, leading daily customer service operations and social media communications. Academically, Kaviraj holds a Bachelor of Business Administration from SSR College of Science and Commerce and a Bachelor of Business Management from SSR College of Education.