Derek Wysong

Derek Wysong has a solid background in contact center operations, with extensive experience in various leadership roles. Derek is currently serving as the Chief Administrative Officer at Uniters Group. Prior to this, they worked as the Chief Operating Officer at Furniture Solutions Network.

Derek also held key positions at American Signature Inc., where they served as the Market Leader and later as the Senior Director of Contact Center Operations and Customer Experience. In these roles, they were responsible for developing strategies and executing contact center operations to enhance customer satisfaction and drive revenue.

Before joining American Signature Inc., Derek worked at PCCW Teleservices as the Site Director of the Dublin Contact Center. Derek was primarily responsible for managing day-to-day operations, strategic planning, and ensuring customer engagement and satisfaction.

Earlier in their career, Derek held leadership positions at Affinion Group, including Vice President/Site Leader of Contact Center Operations. Derek oversaw operations in multiple locations and focused on improving operating efficiencies, enhancing member experience, and ensuring employee and customer retention. During their tenure, they also served as a Senior Director of Operations and Director of Operations, where they managed large teams, improved performance metrics, and implemented key programs for top financial institutions.

Derek's career in the contact center industry began as an Agent, Supervisor, Assistant Manager, and Manager, where they developed a strong foundation in customer service and management skills.

Overall, Derek Wysong's work experience showcases their expertise in contact center operations, strategic planning, customer experience management, and team leadership.

Derek Wysong attended Otterbein University from 1996 to 2000. During this time, they pursued a Bachelor of Science degree in Education, with a focus on Elementary Education and Mathematics.