Ken Aponte

Ken Aponte is an accomplished professional with extensive experience in customer success operations and advisory roles across multiple industries. Currently leading the Customer Operations team at Smarsh, Ken focuses on optimizing processes and empowering teams to enhance customer support and retention. As the founder of Piccolo, Ken emphasizes the significance of customer experience in driving loyalty and revenue. Additional advisory roles include providing strategic insights for companies such as Further Advisory and Adobe. Prior roles include Vice President of Customer Success at Copper and Shopgate Inc., where significant improvements in customer success functions and reductions in churn were achieved. Ken's solid educational background includes an MBA from Carnegie Mellon University's Tepper School of Business, an MS in Computer Engineering from The University of Texas at Austin, and a BS in Electrical and Electronics Engineering from the Rochester Institute of Technology.