Manuel Fritz Sarausad

Manuel Fritz Sarausad is an experienced professional in client services and management, currently serving as Client Services Manager at Fusion BPO Services since July 2022. Prior to this role, Manuel held the position of Associate Manager at Accenture from June 2015 to July 2022, overseeing performance delivery at the Cebu site, managing multiple teams, and leading quality and operational excellence initiatives. Manuel's earlier experience includes serving as a Technical Team Leader/Supervisor at Convergys from April 2008 to April 2015, where responsibilities included agent performance management, training on Microsoft applications, and maintaining service quality. Academic credentials include a Master of Arts in Information and Communication Technology and a Bachelor of Science in Information Technology, both attained from Southwestern University in the Philippines.