Fusion CX is one of the fastest-growing providers of Business Process Management & global customer experience management solutions. We offer omnichannel consumer engagements in 40+ global and regional languages to more than 250 clients worldwide. With a global workforce that includes 14,000+ professionals across 14 countries worldwide and from diversified educational & ethnic backgrounds, we have been augmenting, strengthening, and accelerating client success continually through customer service excellence.



Call Center

Outsourcing

Professional Services

Fusion CX

Fusion CX's headquarters in Montréal, Canada

Pankaj Dhanuka

Steven Rodriguez

Rajan Singh

Andrew Wilmott

Chris Gugala

Ritesh Chakraborty

Amit Soni

Manish Jain

The Operations and Service Management team at Fusion CX is responsible for overseeing and optimizing the company's business processes and customer service operations globally. This team ensures seamless service delivery, manages workforce planning and real-time adjustments, implements new projects, and directs call center operations, particularly in healthcare. They work collaboratively to maintain high standards of customer experience and operational efficiency across Fusion CX's diverse and expansive client base.

Operations and Service Management

The Leadership Team at Fusion CX is responsible for setting the strategic vision and direction of the company, driving innovation in customer experience solutions, and ensuring operational excellence across all services. They guide the organization through growth opportunities, foster a culture of collaboration and inclusivity, and maintain strong relationships with clients and stakeholders to enhance overall business success. With a focus on leveraging diverse perspectives, the team is dedicated to delivering exceptional outcomes for clients in an ever-evolving market landscape.

Leadership Team

The Marketing team at Fusion CX is responsible for developing and executing comprehensive marketing strategies to elevate the company's brand and drive client engagement. This includes managing paid and social media campaigns, crafting compelling content, overseeing market research, and collaborating closely with other departments to ensure alignment with Fusion CX's goals of enhancing customer service excellence.

Marketing

The Business Development Team at Fusion CX is responsible for identifying and cultivating new business opportunities, establishing partnerships, and driving company growth through strategic planning and market analysis. They work closely with clients to understand their needs and propose tailored BPM and customer experience management solutions. The team’s core activities include market research, lead generation, sales pitches, and relationship management to enhance Fusion CX's global reach and client base.

Business Development Team

The Sales Team at Fusion CX drives business growth by identifying and securing new client partnerships, fostering relationships with key stakeholders, and promoting the company's comprehensive Business Process Management and customer experience solutions. Comprising roles such as Sales Director and Vice President of Global Sales, the team leverages its expertise and industry knowledge to enhance Fusion CX’s market presence and achieve revenue targets globally.

Sales Team

The Client Services Team at Fusion CX is dedicated to enhancing and maintaining strong relationships with our clients. This team works closely with clients to understand their needs and ensure the delivery of exceptional customer experience management solutions. By coordinating with various departments and leveraging our global expertise, the Client Services Team drives customer satisfaction, supports client success, and fosters long-term partnerships.

Fusion CX

Org chart

Teams

Operations and Service Management

Leadership Team

Marketing

Business Development Team

Sales Team

Client Services Team

Offices

Fusion CX

Org chart

Teams

Operations and Service Management

Leadership Team

Marketing

Business Development Team

Sales Team

Client Services Team

Offices

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