Laurie Wilson

Laurie Wilson has a diverse work experience spanning multiple industries. Laurie is currently working as a Customer Success Consultant at Future Worx since October 2022. Previously, they served as the Head of Customer Success at KidsLoop Co., Ltd. from October 2021 to August 2022. Prior to that, Laurie held the position of Head of Customer and Partner Experience at everyLIFE Technologies, a SAAS business aimed at improving the lives of people in Health and Social Care through the use of technology, from May 2016 to January 2021.

Before joining everyLIFE Technologies, Laurie worked at Intuit from May 2014 to May 2016. Laurie'sroles at Intuit included Accountant Care Manager, Interim Manager, and QuickBooks Customer Care Manager. During their time at Intuit, they managed and drove service delivery for various products and initiatives.

In addition, Laurie has also worked at Microsoft Corporation as an Advocacy Specialist within the Microsoft Customer and Partner Advocacy (CPA) organization from March 2009 to September 2012. Laurie was responsible for handling escalations and engaging with the UK Services business to promote the use of the CPA team as an escalation path.

Prior to Microsoft, Laurie gained experience in roles such as E-commerce Fraud Prevention/Customer Service Executive at Hawes and Curtis, Customer Service Team Leader at British Credit Trust, Customer Satisfaction Analyst at Phase Forward, and Customer Service Team Lead at Busy Bees Benefits.

Throughout their career, Laurie has demonstrated a strong focus on customer success and service delivery, effectively managing teams and driving improvement in customer satisfaction.

Laurie Wilson attended Burnham Upper School from 1997 to 2002. No information is available about the degree or field of study pursued during this time.