Alicia Clark

Alicia Clark is a skilled customer success professional with extensive experience in managing client relationships and enhancing customer satisfaction. Currently serving as a Customer Success Consultant at Phocas Software since October 2025, Alicia previously held roles as a Customer Success Manager at Signifyd and an Onboarding & Customer Success Manager at Toucan - Guided Analytics. In these positions, Alicia effectively managed customer accounts, facilitated onboarding, and ensured clients received optimal value from services. Alicia's background also includes freelance research and consulting, a Continuous Improvement Specialist role at Seeding Success, and data analysis positions in both academic and non-profit settings. Alicia holds a Master of Arts in Applied Anthropology from the University of Memphis and a Bachelor of Arts in Anthropology from SUNY Geneseo.