Gabrielle Syquia

Gabrielle Syquia is the Co-Founder and President of the Customer Experience Society of the Philippines, established in June 2024 as the country's pioneering organization focused on enhancing Customer Experience practices. Prior to this role, Gabrielle served at FWD Insurance, progressing from Senior Manager of Experience Design, where responsibilities included managing a chatbot and redesigning the FWD Tapp app, to Associate Director and ultimately Senior Associate Director of Experience Management, driving customer insights and overseeing key programs. Earlier career experiences include managing regional commercial planning at Ensogo Singapore, where significant marketplace transitions were executed, as well as role-specific contributions at Ensogo Philippines and Carmudi Philippines, focusing on account management and yield management respectively.