Linda Castelletti

Linda Castelletti has extensive work experience in various roles, primarily focusing on operational governance, service design, and continuous improvement.

From 2017 to present, they worked at FX Innovation as the Business Platform Owner, where they prioritized requirements and improved efficiency and data quality through integration and automation with other applications and tools. Linda also worked closely with the Product Owner to implement new services and enhance end-to-end processes.

Prior to that, from 2020 to 2021, Linda worked as a Specialist in Operational Governance at FX Innovation. In this role, they focused on defining appropriate governance for operational activities and implementing process improvements through enterprise transformation projects.

Linda also has experience in service design, having worked as an Operational Excellence Specialist at FX Innovation from 2017 to 2020. Linda used Lean Six Sigma methodology and customer experience mapping to develop services that added value for customers and service providers.

Before joining FX Innovation, Linda worked at Xerox Canada for several years. Linda held various roles including Regional Delivery Leader, Continuous Improvement Practice Lead, Service Delivery Consultant, and Account Operations Manager. In these roles, they were responsible for driving efficient service delivery, leading continuous improvement initiatives, and ensuring operational excellence. Linda also had expertise in Lean Six Sigma methodology and utilized it to enhance operational efficiency and achieve business results.

Overall, Linda Castelletti has a strong background in operational governance, service design, and continuous improvement, with experience in various industries and a proven track record of delivering results.

Linda Castelletti's education history includes studying Human Resources at the Université du Québec. Specific details such as the start and end year of their studies are not provided. In addition to their degree, Linda has obtained the Professional Scrum Master™ I (PSM I) certification from Scrum.org in June 2022.