Sumit Tiwari

Sumit Tiwari is a seasoned professional in the fintech and consumer lending sectors, currently serving as Manager of Business Excellence at GAIN Credit since November 2020. In this role, Sumit focuses on enhancing workplace culture and engagement, as well as establishing quality controls to maintain high operational standards. Previous positions include Manager of Operations, Senior Team Manager of Client Service & Success, and Team Manager of Client Service and Success, where responsibilities encompassed overseeing complaint operations, monitoring data patterns, and driving process improvements. Sumit also held roles at WNS Global Services as Assistant Manager and at Teleperformance India as Complaints Handler. Educationally, Sumit holds a Bachelor of Technology in Electronics and Communication from Kurukshetra University, earned between 2010 and 2014.