Alexandra Helminski

Alexandra Helminski has over eight years of work experience in customer success and sales roles.

Alexandra currently works at Gainsight as a Global Customer Success Manager, beginning in November 2021.

Prior to this, they worked at Ensighten from 2018 to 2021. Alexandra held multiple roles during their tenure, including Director of Customer Success, Customer Success Lead for the Americas, and Senior Customer Success Manager. In these positions, they were responsible for developing and implementing processes to drive customer business outcomes, analyzing data to gather insights on retention rates, managing and training customer success teams, and managing key partnerships with marquee and enterprise-level accounts.

Before their time at Ensighten, Alexandra worked at CareerBuilder from 2013 to 2018. Alexandra held roles as a Customer Success Manager and a Software Sales Executive. In the customer success manager role, they managed revenue retention for multiple accounts and established trusted relationships with customers.

Overall, Alexandra's work experience demonstrates their expertise in customer success management, sales, data analysis, and team leadership.

Alexandra Helminski obtained a Bachelor of Science (BS) degree in Communication, General from the University of Kentucky, where they studied from 2009 to 2013. Prior to their university education, they attended West Chicago Community High School from 2005 to 2009, although no specific degree or field of study is mentioned. In addition to their formal education, they have obtained several certifications, including the Advanced Customer Success Manager Certified Professional and the Customer Success Manager Certified Professional from Gainsight. Alexandra also holds the Gainsight End User Certification and the Gainsight NXT Associate Administrator Certificate (Level 1). Furthermore, they obtained a Product Led Growth Mirco-Certification from Product School.