Jordan A.

Jordan A.'s work experience begins in 2011 as a 7th-grade math teacher at Teach For America, where they saw significant improvements in student performance. They then moved on to After-School All-Stars Ohio, starting in 2013, where they served as the Communication and Operations Manager before becoming the Director of Programs. In these roles, Jordan A. oversaw programmatic operations, led a team, and cultivated corporate partnerships. In 2018, they joined Northwoods as a Customer Success Manager, where they developed customer lifecycle processes and improved business systems. In 2021, Jordan A. became the Director of US Business Development at Generation. Their most recent position is as a Customer Success Manager at Gainsight, starting in 2022.

Jordan A. holds a degree in International Communication with a focus on TV, Radio, and Internet Media from Lynn University. Additionally, they have obtained a Master of Business Administration (MBA) degree from the same institution. In terms of certifications, Jordan A. has completed the following: Gainsight End User Certification, Gainsight NXT Journey Orchestrator & Surveys Certificate (Level 2), Gainsight NXT Reports & Dashboards Certificate (Level 2), Advanced Customer Success Manager Certified Professional, Customer Success Leader Certified Professional, and Customer Success Manager Certified Professional. They have also obtained the Gainsight NXT Associate Administrator Certificate (Level 1).