Shena Benskin

Shena Benskin, CPTC, ITIL4, serves as the Documentation Management Lead at Gainwell Technologies, overseeing project documentation processes and managing a multidisciplinary team to ensure high-quality deliverables. With a background in technical writing and project coordination across various organizations, including Intelligent Fiber Network and Eli Lilly and Company, Shena has developed standards, templates, and documentation strategies that enhance operational efficiency. Experience includes implementing SharePoint libraries, training teams on software tools like ServiceNow, and conducting documentation reviews with stakeholders. An educational foundation in Interactive Multimedia Design from The George Washington University complements Shena's extensive expertise in technical communication and documentation management.