Gajendra Boopathi

Gajendra Boopathi has a diverse work experience spanning over 17 years. Gajendra is currently the Head of Client Success at Gallabox, where they have been working since October 2020. Prior to this, from December 2018 to October 2020, Gajendra served as the Head - Customer Service Delivery at MatrimonyBazaar.com, a division of BharatMatrimony.com.

From 2011 to 2018, Gajendra worked at Sulekha.com as a Senior Manager - Customer Service Delivery. In this role, they were responsible for managing the national customer service delivery for local services and properties. Gajendra oversaw a team of 150+ employees and handled various aspects such as inbound and outbound customer support, complaint management, training, content writing, and quality audits.

Before joining Sulekha.com, Gajendra worked at Firstsource as a Process Leader in 2011. Gajendra was responsible for managing refund management for Airtel subscribers and achieved high levels of customer satisfaction and SLA compliance.

From 2006 to 2011, Gajendra worked at Tata Teleservices Ltd as a Senior Executive in collection operations. Gajendra'srole involved various responsibilities such as customer application verification, address verification, installation, activation, complaint management, collection, churn control, and retention.

Gajendra started their career at Caretel Infotech Ltd in 2004 as an Officer in Customer Relation and Call Centre. Gajendra handled inbound and escalation calls for Tata Indicom customers and managed teams for inbound and outbound calls. Gajendra was also responsible for developing and implementing customer service policies and procedures, data analysis, training programs, and maintaining MIS reports.

Overall, Gajendra Boopathi has gained extensive experience in customer service, operations management, team leadership, and strategic planning throughout their career.

Gajendra Boopathi studied at the University of Madras from 2002 to 2005, where they pursued a Bachelor of Computer Applications (BCA) degree with a focus on Computer Science.