John Cleveland

John Cleveland is a seasoned professional with extensive experience in talent management and customer relations. Currently serving as a Senior Talent Management Consultant at Gallup since May 2015, responsibilities include the hiring, training, onboarding, and retention of bilingual phone interviewers, alongside conducting employee engagement assessments and strengths development. Prior experience at Yahoo! as a Bilingual Credit and Collections Agent involved oversight of Accounts Receivable for Argentina and Mexico, while tenure at PayPal as an Executive Escalations Senior Specialist focused on escalated compliance and litigation issues. John holds a Bachelor’s Degree in Management and Organizational Leadership from Grace University and an Advanced Translator degree from the Spanish Language Institute.