Games Workshop
Lee Hawkins-Wood is an experienced Application Support Manager at Games Workshop Ltd, specializing in implementing knowledge structures, CI processes, training methodologies, and service enhancements. Previous roles include IT Application and Infrastructure Support Manager at Deloitte UK, where Lee focused on enabling team success and improving IT support incident handling. Key accomplishments span from leading the establishment of a new second-level support team to analyzing operational data and enhancing service operations as Infrastructure Operations Engineer. Lee also has a history of mentoring, team development, and building collaborative relationships across various IT functions. Prior experience includes supporting multiple clients as a First Line Analyst at Computacenter. Educational background includes training at Zenos IT Academy and Milton Keynes College.
Games Workshop
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Games Workshop Group PLC designs, manufactures and sells fantasy miniatures and related products. The Company's segments include Sales channels, Product and supply, Central costs, Service centre costs and Royalties. The Sales channels segment includes Trade, which sells to independent retailers and includes magazine newsstand business and distributor sales from its publishing business (Black Library); Retail, which includes sales through retail stores, its visitor center and global exhibitions, and Mail order, which includes sales through its Web stores and digital sales. The Product and supply segment designs and manufactures products and incorporates production facility in the United Kingdom. The Central costs segment includes its overheads, head office site costs and costs of running Games Workshop Academy. The Service centre costs segment provides support services and undertakes strategic projects. The Royalties segment includes royalty income earned from third-party licensees.