Shannon Foster

Shannon Foster has over 25 years of work experience in various roles and industries. From 1997 to 2004, they worked at SunTrust Bank, starting as a Business Analyst and progressing to roles such as Operations Manager and Workforce Manager. During this time, they were responsible for managing call center operations, developing call volume forecasts, and implementing workforce management technology.

In 2004, Shannon joined Citi as a Senior Financial Analyst, where they partnered with Marketing to analyze product analytics and manage marketing expense budgets. Shannon worked closely with The Home Depot and internal management to identify revenue enhancements and expense reduction opportunities.

From 2009 to 2012, Shannon worked at Ricoh Business Systems as a Senior Financial Analyst, leading the budgeting team and analyzing revenue, margin, and operating expense variances. Shannon also designed and implemented an application to analyze revenue and product lines.

From 2012 to 2021, Shannon worked at cxLoyalty, starting as a Senior Business Intelligence Analyst and progressing to Manager and Director of Sales Operations. In these roles, they liaised with sales and marketing teams to drive process improvements, developed sales pipelines, and created insights into sales behaviors.

Most recently, Shannon joined Conduent in 2021 as the Director of Field Operations and Strategy. Shannon led the development and implementation of strategic plans and initiatives to improve organizational efficiency and sales performance. In 2022, they were promoted to the role of Senior Director, Global Sales Operations, where they transformed the organization into a data-driven culture and launched prospecting efforts to increase top-funnel opportunities and deal sizes.

In October 2022, Shannon started their current role as the Head of Sales Operations at Gamma Technologies. Shannon oversees the company's computer-aided engineering software and works with global automotive manufacturers and suppliers to improve productivity through integrated simulations.

Overall, Shannon Foster has a strong background in sales operations, financial analysis, and call center management, with a focus on driving efficiency and performance improvement in various organizations.

Shannon Foster completed their Bachelor's Degree in Mathematical Science from Virginia Commonwealth University. Shannon pursued their education at the university from 1991 to 1996.