Andy West

Andy West is a highly experienced professional in customer service strategy and operations with a robust background spanning over two decades. Currently serving as a Director Analyst in B2B Customer Support & Service at Gartner, Andy provides strategic insights to executive leaders across various industries. Previous roles include Senior Business Consultant at CXponent, Owner & Executive Consultant at Bright Idea Insights, and Chief Operating Officer at RedTeam Software. Andy has also held significant positions at The Northridge Group, Sage, Symantec, Digital Juice, Salt River Project, and Intel, showcasing expertise in operations management, digital transformation, and enhancing customer experiences. Andy holds an MBA in High Technology Management from W. P. Carey School of Business at Arizona State University and a BS in Computer Science and BBA in Finance from the University of Minnesota Duluth.