Ilona Hansen is an experienced analyst at Gartner, specializing in CRM application strategies and complex CRM programs. With over 25 years in management, Ilona has held various leadership roles, including Senior Director of CRM and PRM Technologies at Gartner, and Head of Marketing Controlling at Ingram Micro. Ilona holds an MBA from Clemson University and has a background in law as a paralegal. Their skills encompass CRM strategies, sales operations, and team management, fostering user adoption and leveraging AI technologies.
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