Jennifer MacIntosh is currently a Senior Director and Analyst at Gartner, where they focus on industry analysis. Previously, they held the position of Senior Vice President of Customer Experience & Success at MindBridge from 2020 to 2022. Jennifer also has extensive experience in customer experience strategy from their time as Senior Director at Yahoo and as Founder & Chief Customer Officer at OKAS Consulting. Their earlier roles include leadership positions at Coveo, IBM, Alterna Savings, and Quest Software, where they developed skills in customer support, product management, and strategic alliances.
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