Kim Purcell is a customer-centric digital product leader currently serving as Vice President of Global Product Management at Gartner, where they oversee a $250 million business focused on providing actionable research and expert guidance. Previously, Kim held various leadership roles at Mastercard, including Vice President of Global Customer Experience and Product Design, where they significantly enhanced product strategies and customer experiences. Kim started their career in strategy roles with firms like IBM and Agency.com, and also founded Pineapple Baby, LLC, which designed innovative products for infants. They hold a BA in Psychology from the University of Michigan and are pursuing an MBA at Columbia Business School.
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