Rafael Benitez is a seasoned professional with extensive experience in the telecommunications industry. Currently serving as the Director of Research at Gartner since July 2016, Rafael specializes in network services and unified communications. Prior to this role, Rafael spent over 21 years at Siemens COM, where responsibilities included product management for unified communications and VoIP, solution engineering, and technical consultancy. Previous roles encompassed technical support for enterprise VoIP solutions and protocol engineering, focusing on signaling software for Carrier Class VoIP platforms and digital switching systems. Rafael holds an MBA from Florida Atlantic University and a BSEE in Telecommunications from Florida International University.
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