Rachel Jones

Rachel Jones is an experienced professional in human resources and people operations, currently serving as People Operations Lead at GBG Plc since August 2021. Prior experience at BNY Mellon includes roles as EMEA HR Shared Services Manager and HR Central Services Team Leader, overseeing the employee life cycle for approximately 12,000 staff across 23 countries. Key skills encompass expertise in Kronos, PeopleSoft, and NeoCase systems, along with strengths in staff development, report creation, and vendor management. Rachel's career began in financial services, including roles in money transfer processing and customer service, and is supported by extensive educational credentials in English Language and Literature as well as various CIPD qualifications.