Mark Ralph

Mark Ralph has over 15 years of experience in operations and customer service leadership. Currently serving as a Senior Customer Alignment Leader and Senior Business Transformation Leader at GE Appliances, a Haier company, since October 2016, Mark focuses on developing business capabilities and processes for micro-enterprises, enhancing customer service strategies through cross-functional initiatives. Prior roles include Director of Operations at GE Appliances and Advanced Services Inc., where responsibilities encompassed leadership development, business growth, and managing operations to ensure world-class problem resolution for consumers. Mark began his career as a Team Leader at Target and holds a degree from The University of Memphis.