Michele Munarin

Michele Munarin is an experienced professional specializing in customer operations and engagement strategies within various industries, including media, telecommunications, and customer care. Currently serving as the Prevention & Engagement Manager at GEDI Gruppo Editoriale, Michele focuses on implementing churn prevention plans and developing strategies for digital subscriber engagement. Previous roles include a Senior Consultant at BIP, where responsibilities encompassed project management, digital transformation, and team coaching, as well as the Chief Customer Care Officer at sostravel.com SpA, overseeing customer care operations and process design. Michele's career also includes various customer care and operational roles at companies such as DentalPro, Facile.it, AlmavivA S.p.A., and Pardgroup, alongside early experiences in logistics and hospitality. Educational qualifications include a degree in Communication and Multimedia from Università Mercatorum and further studies in communication from Università degli Studi di Milano.