Kelsey Burnett Ntorinkansah

Kelsey Burnett Ntorinkansah has significant experience in management roles across various companies. At GEICO, Kelsey serves as the Senior Manager of Internal Controls focusing on Complaints RCA and Customer Excellence. Previously, Kelsey held the position of Executive Director and Senior Manager of CSBB LOB Escalated Complaints at Wells Fargo. Kelsey also worked as Operations Manager for Risk and Service Delivery at Nautilus Inc. and was the Contact Center Operations Manager at US Bank. This diverse background highlights expertise in customer service, risk management, and operational excellence.