Wesley Purcell

Wesley Purcell is an experienced leader in digital channels and contact center transformation with a career spanning over three decades. Currently serving as Sr. Director of Contact Center Transformation at GEICO, Wesley previously held critical roles including Head of Digital Self-Service at Citi, where innovative self-service technologies were developed for customer service operations, and Head of Contact Center Engineering, Product Management, and Strategy at Vericast, where Wesley elevated contact center operations from a cost to a revenue center. At USAA, Wesley held multiple executive roles, overseeing the digital platforms supporting a Fortune 100 financial services group, enhancing customer engagement through various channels, and driving significant improvements in compliance and operational efficiency. Wesley holds an MBA in Data Analytics from St. Mary's University and a BBA in Computer Information Systems from Texas State University.