Miguel Morales Concepción

Miguel Morales Concepción is an experienced professional specializing in project management and customer success. Currently serving as an Implementation Project Manager at Gelato since April 2021, Miguel focuses on identifying process improvement opportunities and enhancing operational efficiency through collaboration with stakeholders. Previously, in various roles at Booking.com from January 2013 to December 2020, Miguel managed partner onboarding, provided customer service, and facilitated effective communication with partners and customers. Earlier experience includes working as an Account Manager and Hotel Contracting & Production Coordinator at Budgetplaces.com. Miguel holds a Licenciatura in Tourism from Universidad de Las Palmas de Gran Canaria, completed in 2011.