IT Operations and Service Management

The IT Operations and Service Management team at gematik GmbH is responsible for ensuring the smooth operation and continuous improvement of the Telematikinfrastruktur, the digital backbone of Germany's healthcare system. This team focuses on defining and managing IT service standards, handling incidents, and implementing best practices to enhance system reliability and performance. They leverage their technical expertise and deep understanding of the healthcare landscape to deliver effective, user-friendly solutions that meet the diverse needs of all stakeholders in the healthcare sector.