Richard Acheson is a strategic workforce planning and data analytics leader with over 20 years of experience in transforming operational strategies. Currently serving as the Voice of Customer Strategy Analytics at Genentech, Richard has previously held significant positions at A Place for Mom as the Workforce Management Planning and Analytics Director, and at OtterBox as the Workforce Management and Customer Experience Analytics Manager. Richard's expertise includes designing forecasting models, managing cross-functional teams, and implementing advanced data warehousing solutions using tools like SQL Server, Amazon Redshift, and Microsoft Power BI. Richard earned a Bachelor of Science in Technology Management from Kansas State University, achieving a notable GPA of 3.94.
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