General Entertainment Authority - GEA
Marah Alotaibi, MPM, currently serves as a Customer Protection Specialist at the General Entertainment Authority since June 2021, where responsibilities include producing reports, enhancing customer journeys, analyzing complaints, and collaborating with internal departments for process improvements. Marah also holds the positions of Committee Secretary and Complaints Specialist, managing customer complaints, investor objections, and anonymous violations. As a member of the Customer Experience Association since January 2023, Marah has previous experience supervising a Customer Care team at Ehtemam Center and working as a Quality Assurance Specialist at the Communications and Information Technology Commission. Marah holds a Bachelor's degree from Princess Nourah Bint Abdulrahman University and a Master's degree in Project Management from Midocean University.
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General Entertainment Authority - GEA
GEA is one of the initiatives emanating from the Kingdom’s vision of 2030, which was established by a supreme order on the 30th of Rajab, 1437H corresponding to the 7th of May 2016, to organize and develop the entertainment sector and support its infrastructure in the Kingdom, in cooperation with various governmental sectors and private entities, in accordance with its strategy aimed at improving the quality of life in our beloved Kingdom. GEA will draw the profile of this sector, define its vision, and meet the aspirations of the community members, considering the values, customs, and traditions of the Saudi society. This sector plays a pivotal role in providing inclusive entertainment options that suit all segments of the society and positively support the national economy by providing job opportunities, raising the level of investment, enriching national content, and strengthening the community system, thus achieving the vision of the sector by enriching life and drawing joy around the Kingdom.