Adriel Barbosa

Adriel Barbosa is a seasoned IT professional with extensive experience in service desk and technical support roles, currently serving as the Global Service Desk Team Lead at GM Financial since August 2017. In this position, Adriel fosters collaborative partnerships between IT and business users to develop innovative solutions and leads cross-functional teams as a Certified Scrum Master. Previous roles include Senior Service Desk Analyst and Service Desk Analyst, where Adriel provided level 2 and level 1 support, respectively, and managed user issues effectively. Earlier experience as a Cisco Voice Engineer at IKUSI involved supporting users with voice technology, and IT Engineer at IZA Business Centers provided field support across multiple operating systems. Adriel holds a degree in Ingeniería, Electrónica y Telecomunicaciones from Universidad Politécnica de Altamira.