Donald Long

Donald Long has a robust career in telecommunications and support engineering, currently serving as a Contact Center Support Engineer at GM Financial since September 2015. Responsibilities include configuring, implementing, and supporting various contact center applications and technologies. Donald previously held the position of Global Communications Engineer II at GM Financial, specializing in Avaya and Cisco CUCM collaboration. Prior to that, Donald worked at Citi as a Global Command Center Voice and Network Level Team Lead, overseeing troubleshooting for voice and network issues across global sites. Earlier roles included Senior Voice Communications Analyst at Citi and Senior Telecommunications Technician at AEP Energy, providing technical support for PBX systems and data transport solutions. Donald holds an Associate's Degree in Applied Science from Eastfield College and a high school diploma from Bryan Adams High School.