Neil Payne

Neil Payne currently serves as the VP of Business Transformation for GM Protection at GM Financial, a position held since December 2024. Prior to this, Neil accumulated over 20 years of experience at Portfolio, where roles included Vice President of Claims, Director of Mechanical Claims, and Claims Administration Manager. Responsibilities at Portfolio encompassed managing claims operations, resolving litigation and consumer complaints, and conducting reinsurance company performance analysis. Neil's earlier experience includes serving as a Program Manager at DeltaGroup for the Equis Extended Service Agreement Program and as Claims Manager at First Extended Service Corp., where management of mechanical claims in a high-volume call center was a primary focus.