Rene S.

RENE S. has extensive experience in customer support and technical roles at GM Financial since December 2004, advancing through various positions including Contact Center Support Engineer II, Business Systems Analyst II, and Senior Quality Assurance Analyst. Responsibilities encompass providing Tier 2 technical support, gathering and analyzing customer requirements for system enhancements, managing multiple projects, and ensuring optimal application performance. With a background as a Corporate Dialer Administrator and Bilingual Customer Service Representative, RENE S. has demonstrated proficiency in customer communication, technical troubleshooting, and maintaining effective operations within fast-paced environments. Prior roles at Providian Financial and Dish Network further contributed to a solid foundation in bilingual customer service and technical support. RENE S. holds education from Tarrant County College (2010-2013).