Samira Lobo Aureliano

Samira Lobo Aureliano is an accomplished professional with extensive experience in customer service and credit recovery. Currently serving as the Gerente de Recuperação de Crédito at GM Financial since April 2016, Samira excels in improving collection processes and developing strategies to enhance recovery efficiency. Previous roles include Customer Service Supervisor and Senior Analyst in Customer Experience Operations, where Samira implemented customer satisfaction initiatives and managed call center operations. With a solid foundation built at Serasa Experian in various analytical and customer service roles, Samira possesses a diverse skill set that includes process improvement, project management, and team leadership. Samira holds a Bachelor of Business Administration from Universidade Anhembi Morumbi and is currently pursuing a postgraduate degree in Tecnologia da Informação at FIA Business School.