Gemma Galvez Moreno

Gemma Galvez Moreno has extensive experience in the insurance industry, currently serving as Claims Product Manager and Head of Global Claims Development at Generali since December 1996. Expertise includes global claims transformation strategy, customer-centric claim journeys, and oversight of workshop management and new projects. Previously, Gemma was responsible for service and settlement processes, specializing in insurance claims across various sectors. In addition to industry roles, Gemma has contributed as a professor at ICEMD, teaching operations management and human resources. Educational qualifications include leadership and innovation training from MIT, a course on customer experience from ICEMD, and degrees in business administration and insurance from Universitat de Barcelona and Universitat Politècnica de Catalunya.