Laurent Jentrain

Laurent Jentrain is the Head of Customer Experience within Claims Solutions at Generali France since May 2018, overseeing the optimization of claims management and strategic transformation projects. With a portfolio of around 40 projects, responsibilities include monitoring claims department initiatives and coordinating the IT plan at the departmental level. Prior to this role, Jentrain served as the Group Head of Internal Audit at Europ Assistance from February 2016 to May 2018, contributing to the organization’s pioneering services in care and mobility. Jentrain has a robust background at Generali in various managerial positions including Internal Audit Manager, Internal Controller, Treasury Manager, and Accounting Manager from December 2005 to February 2016. Earlier experience includes roles as Technical Accounting Manager at Continent Assurances and Accounting Manager at Groupama, as well as serving as an External Auditor at S.F.P.B. Jentrain holds a degree in finance and accounting from ICS Bégué, obtained between 1989 and 1992.