Sharon Griffin

Customer Service Coordinator at Genesis Business Communication Solutions

Sharon Griffin has a diverse work experience spanning several industries. Sharon started their career in 2006 as a Human Resource Manager and Customer Service Manager at Car Design Research Limited, where they accurately forecasted staffing requirements and introduced new service options to clients. From 2009 to 2011, they worked as a Customer Service Supervisor at Wavevision, where they trained employees, maintained training programs, and assigned work schedules to ensure quality service delivery. In 2011, Sharon joined the Aids Foundation of Houston as a Case Manager, where they assisted clients with developmental disabilities, conducted sessions on various topics, and provided clerical support. Sharon then moved on to Genesis BCS in 2014, working as a Customer Service Coordinator. In this role, they operated according to the company's mission statement, greeted customers, updated schedules and files, and assisted with service calls and billing. Sharon Griffin has demonstrated skills in customer service, employee training, and program implementation throughout their career.

Sharon Griffin earned their Bachelor of Business Administration (BBA) degree in Business Administration from Prairie View A&M University, where they attended from 1975 to 1979.

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Timeline

  • Customer Service Coordinator

    August 1, 2014 - present