Brian Cate is a Senior Director of Technical Account Management at Genesys, where they oversee the Technical Account Management program for the PureCloud platform. Previously, they served as the Director of Service Delivery for North America Support at Interactive Intelligence, focusing on standardizing service delivery methodologies and developing team members. Brian's extensive experience in technical account management includes roles from Support Engineer to Regional Support Manager, where they led global support teams. They earned a degree in Management Information Systems from Ball State University in 2001.
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