Caroline Shaffer is a highly experienced Customer Success Director at Genesys, having previously held key roles at Twilio and SendGrid. With a proven track record in enhancing customer retention and growth, Caroline excels at fostering strategic business relationships and is dedicated to understanding and meeting the unique goals of clients. Caroline has also served in various capacities at AgentSync, Anheuser-Busch InBev, and PaySimple, consistently demonstrating a passion for customer-centric service. Currently, Caroline is pursuing a Bachelor of Arts degree at the University of Richmond.
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