Chad Eckdahl is a Lead Engineer in Dev Support for Genesys Cloud at Genesys, where they focus on managing critical customer issues and collaborating with development teams. With extensive previous experience in customer service, Chad held positions such as Fiber Security Team Lead at Verizon Business and Service Delivery Team Lead at Bandwidth.com. They also worked as a Technical Support Engineer at Republic Wireless before joining Genesys, where their roles evolved to include documentation and process improvement. Chad earned a Bachelor's Degree in Computer and Information Systems Security from Strayer University.
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