Chilyn R. is an experienced professional in the field of software quality assurance and artificial intelligence, currently serving as a PS Consultant - Self Service & Artificial Intelligence at Genesys since December 2023. Chilyn also works as a freelance Voice Talent and AI CX Team Lead at WIZ.AI, overseeing team projects and developing AI scripts for enhanced customer experiences. Previous roles include Conversational Designer at ConnectOS, where responsibilities involved designing and updating a mental health application bot, and Software Quality Assurance Specialist at Xurpas, Inc. Chilyn's career began as a Software Quality Assurance Engineer at Accenture, performing testing for health insurance applications, and has also included positions at Smart Communications, Inc. and SKY Cable Corporation. Chilyn holds a Bachelor's degree in Computer Engineering from Eulogio "Amang" Rodriguez Institute of Science and Technology, graduated in 2018.
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